Terms and Conditions of Trade (part extract) for Expert Plumbing & Gas Services (EPGS)

  • Any cancellations within 2 hours of our agreed estimated arrival window will attract a cancellation fee for 50% of the Call Out Fee.
  • Any ‘no show’ appointments (unable to meet the client due to them not being at site, or no alternative access provided), will be charged 100% of the Call Out Fee.
  • Time spent at site awaiting client arrival will be charged accordingly.
  • EPGS reserves the right to delay or postpone works, due to factors out of its control. This may include inclement weather, stock delays or staff illness.
  • EPGS is unable to have all potential materials and goods required for jobs in work vehicles. We charge for our time to purchase and collect required goods and materials. EPGS will charge time to pick up/deliver good to site, whether that be on the way to the job, or during the job
  • All deposits are non-refundable, unless agreed to in writing prior to payment
  • Disposal of excess waste/packaging/old fixtures is not included, unless otherwise stated
  • Credit card payments attract a surcharge. All invoices can be paid via direct bank transfer which has no extra fees applied by EPGS.
  • Only one eligible discount can be applied per invoice.
  • Due to regulations we may be required to issue a Certificate of Compliance after completing our work, and this will incur an additional cost to the client.
  • To comply with Work Safe requirements additional safety devices or staff may be required for some projects. These will be charged to the client at an agreed additional cost.
  • Late Payment Fees, interest and/or Debt Collection Fees may be added to overdue invoices
  • There is no warranty offered for works involving roof/gutter/down pipe repairs or fixing roof leaks, due to the difficulty to test and replicate true rain conditions. If the leak persists, please call the office to book an additional visit (Call Out Fee may be waived for return visit).
  • We provide a 6 year warranty on our labour for all new works. For product warranty, please seek terms from the manufacturer.